Q&A Forum > > Reply To: Format error external hard drive Start a new discussion December 26, 2019 at 3:32 pm #41473 Komando CommunityParticipant @KomandoCommunity Hi Steph, Sorry to hear of the trouble you are having. It does sound like the drive may have failed. You can check out the program mentioned in the article below, called PhotoRec: 3 ways to save lost files from a failing hard drive