[KimKomando]

Hi there,

Bummer. This is going to take some time I fear. But I am really glad you included the error code you are getting.

From what I know from helping someone with this issue before is that the LU100 error message means that you are trying to use a wrong User ID. Try using any IDs you may have used before. I know, it’s hard to remember these crazy things.

If you cannot remember your User ID, here is a link to try to recover it.

https://www.att.com/acctmgmt/fid/lander?origination_point=OLAM_LOGIN&amp&Flow_Indicator=FID&olamRedirectInd=FullWeb&source=ESSZ0SSPR00T1EsEM&wtExtndSource=20190801011731_Online+Account+Access_Mobility_LITHIUM_2519243683

Kim