It has now been almost four months that I have not had access to any part of my microsoft account. I have filled out a form several times because they kept telling me to do the same thing over and over and I should get a different response. I did a fresh install. I have called several times with no results. They have continued to bill me for the products that I am not able to use. I really don’t have money to through away like this as I am on a fixed income. They all understand but it seems that they don’t care. I don’t know where to turn. My health is also being affected.