Q&A Forum > > Reply To: How to recover pictures off a dead Samsung J phone Start a new discussion September 19, 2022 at 9:21 am #54459 TeamKomando:JohnParticipant @264458 Hello hodeit, How were you able to import the contacts? and what kind of damage caused the phone to no longer power on? Does grandma have an email address? possibly a Samsung account connected to that email address. Does the screen indicate it is taking a charge when plugged in? Have you tried another charger?