Randall Blanchard

I was told that I needed an update to my modem, but since the modem/router was third-party, the ISP wouldn’t give it to me, so they shipped me an ISP’s modem/router (with the new update), and I must rent it from the ISP . I also paid shipping, for the new ISP’s modem/router, which was an older-model than the one that I was promised . The new ISP’s modem/router seems to give the promised speed, MOST, but not ALL of the time .
I’m considering sending back the third-party’s modem/router to Amazon for a refund, as is was advertised as being compatible, with my ISP, but clearly ISN’T !