How is the computer connected to the internet? Wi-Fi? or a hardwire, if hardwired, does the cable connect the pc directly to your router or combo router modem?
If you are using wireless, are you able to temporarily hardwire and Ethernet cable from the computer to the router / modem.
Are you by any chance able to make sure you have the latest updates for Windows installed?
Want to join the conversation?
New posts can be created by Komando Community members.