1 years, 5 months ago-
Replies
-
-
Subject:
Advanced System Care 16 keeps disappearing from desktop
From:
Larry Kamberg <lxxxx@frontier.com>
Date:
11/3/2022, 11:24 AM
To:
lxxxx@frontier.comI have tried to submit this problem to IOBIT but they do not respond. Maybe one of you know what is going on. I can install the program with no issues, run it and it works just fine. There is an icon on my desktop and also the taskbar. It loads with a restart. The next day when I click on it there is a message that this icon has been moved or changed and do I want to delete it. I say yes and it is gone. So, I have to reinstall it. I even have the advanced-systemcare-setup.exe file on my desktop so I don’t have to hunt it down.
This is a fresh restart but before reinstalling. I have a screen shot of when I show All Programs from the start button but can’t attach it here.
Note that the only thing available is to Uninstall ASC all else is like a blank icon option.
I think it has something to do with Malwarebytes which I also have but do not want to delete.
Any ideas on what may be going on here would be appreciated.
-
Hello Larry,
Are you running any other anti-malware or anti-spyware such as Spybot Search and Destroy? one could be removing your software. Tap or click here for an example.
-
Hello John,
Thank you for responding. While waiting for someone to help with this problem, I typed it into YouTube and the first video happened to have a suggested solution. Turns out to have been a Malwarebytes issue. When MB shows its findings, uncheck those with ASC and if you rerun MB it leaves ASC unaffected. Anyway, problem solved.
Larry
-
