Yayyy. Noproblem!
PROBLEM RESOLVED
After speaking with Five customer service reps including two supervisors who could do NOTHING to help me, and who all told me my situation was unresolvable, I finally got a customer service rep manager who assisted and accomplished what I needed to do.
Thanks be to God!
I am really really grateful because I spent over an hour with customer service and was getting very very very frustrated.
Thanks all
Ali