[Al Pierce]

I recently have purchased a large (10’x14′) antenna, rotor, pre-booster and connected it through 50 ft of good coax cable to my Toshiba 52-inch Amazon Fire TV. When I go to Live TV, my TV discovers 38 channels and instructs me to go find them on the On Now Row of the Home Screen. Not only are the channels not appearing, there is no “On Now” row on the Home Screen.
This is Amazon’s Support response.
Hello @Alison Pierce, welcome to the Forums!

If you’re having trouble watching live TV with an external live TV source (like an antenna). To assist you better, please confirm which Amazon marketplace is your account associated with (.com,.uk,.in, etc.) and your location as well.
Here are some things to try:

– Reposition your HD antenna higher or lower. Move it away from objects that can block your signal or move it closer to a window.
– Make sure that the coaxial cable is securely connected to both the “RF” input on the back of your TV and to your external live TV source.
– Try scanning for channels again. Go to “Settings” and select “Live TV.” Then, select “Channel Scan.”

Keep in mind that channel availability depends on your location and the strength of digital signals broadcast in your area. You can use the Channel Guide or the On Now row to browse live TV channels.

Note: The channel guide is only available if your Fire TV Smart TV is connected to an external live TV source, such as an HD antenna.

To access the channel guide:

Press and hold the Home button on your voice remote.
Select Channel Guide and then the channel you want to watch.
To browse what’s currently on the air, use the On Now row on the Home screen and select a channel. To go back to the On Now row, press down on your remote’s directional keypad.

Note: At this time, you can’t “flip” or “surf” up and down the channel tuner. To browse programming currently on the air, you must use the On Now row.

Please let me know how it goes.

She pretty told me to do what I had already told her that I had done. I really would like to get rid of my Direct TV service. I have all the channels I need through my Starlink antenna and all I need is the local broadcast channels.

[TeamKomandoJeremy]

Can you send us the model # of the TV?

[Al Pierce]

Toshiba 50LF621U19 50-ubcg /smart 4K UHD TV – Fire TV Edition

[Al Pierce]

ubcg should be inch

[Al Pierce]

Note 38 antennae channels come up within the channel guide, but do not display programs when selected. They are numbered 3.1, 3.2,3.3, etc with their channel logo beside the number and the programs are listed by the hour to the right of the channel. If the channel is touched once by the remote, a more detailed synopsis of the playing program is displayed, if a more direct click on the channel by the remote is performed, then just the channel logo is displayed in the center of the screen with three alternating dots beneath the logo. No program ever appears.

[TeamKomando:John]

Hello Al,

Tap or click here to see the Tablo 4th gen 2 Tuner OTA DVR, this device will allow you to install an app to control the DVR / OTA antenna. It has a 35 Mile range and can record directly to the internal 128GB storage or an external USB Har Disk Drive.

[Al Pierce]

I had already bought the Tablo w/o the 35 mile antennae. Why would I need that antennae when I have a 100 mile range exterior antenna with booster already installed? What is this tuner going to do for me? Is it going to get the local channels that I can only know are there but cannot see?

[TeamKomando:John]

Hello Al,

Sorry about my last response, I see now that is not what you are looking for. Tap or click here to see someone on YouTube going to their home row and then selecting live TV or even a guide to browse the OTA channels.

[Al Pierce]

And my screen has looked like his screen from day one except when I click the channel selection nothing happens except 3 dots that flash over and over until the TV dumps me entirely off the antenna. I can even click once on the program and it will show me what is going to appear with several full screen promos.

[TeamKomando:John]

I don’t follow what you mean when you say “until the TV dumps me entirely off the Antenna”

Are you in the Fire TV OS or are you using an app?

From the Fire TV OS if you click on Live TV, what do you get?

[Al Pierce]

It brings up a large list of channels with what they are playing each hour. I just cannot see how to get them to come into the tv. I have rotated the antenna between the angles that should bring up the highest strength and don’t see any change.

[Al Pierce]

I am in the Fire TV OS

[Al Pierce]

Is there a way that I could do a step by step video to show you what I am selecting and then what is happening?

[TeamKomando:John]

What happens when you select a channel from the list that populates, is that where you get the 3 dots?

[Al Pierce]

Yes, when I tap to select a channel that when the 3 dots come up as if it is loading a channel but never does.

[TeamKomando:John]

Tap or click here to see how to channel scan and then watch the found channels.

[Al Pierce]

Which is the very first thing one would do when you installed the antenna. Across the country, you are just throwing anything at the wall and seeing if it sticks.

[TeamKomando:John]

I recommend factory resetting the TV and starting fresh.

[Al Pierce]

OK, we are leaving for a couple of days and I want the tv to work for the grandkid that is taking care of the animals. I will try that when we get back. I will have to get the kids to set up streaming again.

[Author]

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