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Storage says full but nothing is there
I’m getting aggravated with my Google Pixel 3a XL. I just started videoing my pastor’s sermons with my phone. After they are synced to the cloud I send a link to a couple of shut-in then I delete them from my phone to keep from using too much space. That worked 3 times then the phone turned off the video and showed out of space. I had 39 GB listed in photo storage, but I only had one 30 minute video in there. I deleted that plus about half my photos that were in the cloud and the amount of storage didn’t change. In the Google cloud I deleted all my videos and it shows I saved about 5GB. Now my phone has 10 photos in it and won’t let me take video because it says it’s full. Google support didn’t help because it told me to use smart storage, see what’s using the storage, and take some out. I did and what is odd is that the amount used did not change at all. Phone reboot did nothing. HELP! (of course, you always do)
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2 Replies
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Hello Karl,
When using the android data manager, you should be able to dive deeper into what is actually taking up space. clicking on Videos or Photos will show you which app is housing the data.
You can also use Adirstat from the play store to show you what is taking up space, you can also delete the media from this app.
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Thanks John, after trying these methods and having a tech at the Verizon store go deeper, all showed nothing was there. A factory reset brought me back to normal. Now I’ll see if it will reoccur. The silver lining is that the Verizon guy found a better package was available and my bill was reduced by $30/mo. Hallelujah!
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