19 replies, 3 voices Last updated by Rod Simmons 11 months, 2 weeks ago
Viewing 16 reply threads
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    • #56001

      Rod Simmons
      Participant
      @movin2dnextlevel

      I have a HP Laptop. 11 Gen Intel Core i5, 64 bit, Win 11. I’m getting the message, your connection isn’t private each time I try to visit a website. Along with this message: NET::ERR_CERT_AUTHORITY_INVALID

      Please help!

    • #56005

      TeamKomando:John
      Participant
      @264458

      Hello Rod Simmons,

      I would first check and verify the time and date are correct on your computer, then I would check to make sure your web browsers and workstation is running the latest version of the software.

    • #56014

      Randall Blanchard
      Participant
      @leftblank15

      You can refresh your DNS-cache — there is a master HUGE prime-number, that enables all internet encryption — rarely, this number “gets-out”, and the internet-authorities have to come-up, with a new huge prime-number, but over a billion people have to refresh their DNS-caches — there is a terminal-command, for this — On modern Macs, it is :

      dscacheutil -flushcache

      Also, an active VPN, can interfere with SOME websites (especially banking websites) — turn off, or “snooze”, your VPN .

      • #56071

        Rod Simmons
        Participant
        @movin2dnextlevel

        Date and time is correct.

    • #56042

      TeamKomando:John
      Participant
      @264458

      Hello Rod,

      If only one computer is affected and they are all on the same network that rules out networking issues. I recommend downloading an alternative web browser. Chrome, Firefox, Opera. Pick one that you are not using give it a go and let us know if you get the same error.

      Hopefully, this is only your web browser, let us know how it goes.

    • #56043

      Rod Simmons
      Participant
      @movin2dnextlevel

      It’s not allowing me to download. Some more info to add. 1) I’m restricted to the local network. I’m unable to sign into Microsoft to sync. 2) I’n receiving this message. ” Revocation information for the security certificate for this site is not available. Do you want to proceed? No matter whether I choose Yes or No, the message returns.

    • #56044

      TeamKomando:John
      Participant
      @264458

      Hello Rod,

      Which web browser are you currently using is it safari? If so then please try deleting your browser temp files & cache.

      I’m starting to think a reinstall of Mac OS is your best solution. Before doing so you should make a Time machine backup if you have an external disk to do so.

    • #56045

      Rod Simmons
      Participant
      @movin2dnextlevel

      I have Windows 11.

    • #56046

      Rod Simmons
      Participant
      @movin2dnextlevel

      I’m using web browser Microsoft Edge.

    • #56047

      TeamKomando:John
      Participant
      @264458

      Hello Rod,

      Please try doing the following:

      In the top right corner, click on Microsoft Edge’s main menu button, the three horizontal dots (Top Right), then click on Settings > On the left side of the window, click Reset Settings > In the main window, click on Restore settings to their default values > click reset on the confirmation page.

      I hope this helps.

    • #56048

      Rod Simmons
      Participant
      @movin2dnextlevel

      Thank you, John for your patience! I tried it. It didn’t work. I have some saved favorites. Amazon.com works. Microscoft.com works, but if I choose other webpages, the error comes up again.

      • #56049

        TeamKomando:John
        Participant
        @264458

        No worries rod we can get this fixed, I’m starting to suspect you may have some kind of infection on your Mac.

        You should really consider reinstalling your operating system if it’s within a year old you should take it to the genius bar if it’s within 3 years old and you have Apple care they will take care of you as well if you.

        Lastly you may want to consider getkimshelp.com

        If you are able to make a backup of your computer, Using time machine and an external backup hard drive via USB. it should cost no more than one hour’s labor if you have to take it into a local computer shop to get your operating system reinstalled.

        Or you can even attempt it yourself by following the link here.

        Best of luck.

    • #56064

      Rod Simmons
      Participant
      @movin2dnextlevel

      John, I think you’re spot on about the infection. I ran a Windows network diagnostics. The results spotted an infection. What antivirus software you recommend? Microsoft Security is not detecting it.

    • #56065

      TeamKomando:John
      Participant
      @264458

      Hey Rod,

      That’s the issue, we can’t install any other diagnostic tools or Anti Virus if you are unable to download the software. You really should consider performing a Windows reset.

      • #56066

        Rod Simmons
        Participant
        @movin2dnextlevel

        Will do. I’ll start the reset shortly. Thanks!

    • #56067

      Rod Simmons
      Participant
      @movin2dnextlevel

      Did the Windows Reset. Cleared all previous file. Once signing back in. I removed McAfee so I can run Win Security. After reset. The problem occurred again.

    • #56068

      TeamKomando:John
      Participant
      @264458

      Hello Rod,

      How is the computer connected to the internet? Wi-Fi? or a hardwire, if hardwired, does the cable connect the pc directly to your router or combo router modem?

      If you are using wireless, are you able to temporarily hardwire and Ethernet cable from the computer to the router / modem.

      Are you by any chance able to make sure you have the latest updates for Windows installed?

    • #56069

      Rod Simmons
      Participant
      @movin2dnextlevel

      John,
      Wireless now. Was Ethernet during the resetting process. I did installed the latest Windows Update, including the MSRT software. I ran it, but didn’t show any viruses.

    • #56070

      TeamKomando:John
      Participant
      @264458

      Hey Rod,

      Please double check and make sure your date and Time Zone are correct. After a reinstall of Windows and the issue is persisting. Very strange.

    • #56085

      Rod Simmons
      Participant
      @movin2dnextlevel

      John, you won’t believe this, but I found out what the problem last night. I’m with this company that pays me so they can monitor my internet use. I have a device that connected to my router. I was on Opera and I was getting the same problem, but Opera happened to show a certificate from that company. A few moments after I disconnected the company’s device from the router. Every issue I had since November 2022 is now resolved. The Itunes is finally working, Microsoft office is syncing, including the recent issue. Thank you for your time and patience! I really do appreciate it.

      Rod

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