Each Friday and Saturday, watch behind the scenes as Kim records the show. Here are some of the most common problems, along with fixes you can try.
Problem: The video isn’t playing but the chat loads.
Solution: First, try refreshing the page. If that doesn’t work, clear your cookies and cache. If that doesn’t work, try an incognito window or switch to another browser.
Problem: There’s a spinning wheel in the player.
Solution: This is usually the video buffering. Clear your cookies and cache, then select a lower bitrate. To do that, click the gear icon, select quality, then choose 480p or 180p. If your video still won’t load, reboot your device and reset your modem/router. Click here for directions on how to do a proper reboot.
Problem: The video is playing, but there’s no sound.
Solution: The player is muted by default. To unmute, click the player and hit the speaker icon.
Problem: I can’t stop the chat alert sound.
Solution: You can adjust sound level and when it alerts by clicking the speaker icon and adjusting the level, notification
Enjoy the show!
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How about the video and sound not synchronized
Video stops after 2 seconds on 5/15/21 live show? How do I get around this ?
You could attempt clearing your web browser’s cache & cookies, possibly try another web browser. What kind of device are you attempting to view the live stream on?
Same issue again Video stoped after 2 seconds on 5/15/21 live show? and again this week on Sat 10/2/21 How do I get around this ? If l mute the sound the video then works normal but as soon as I unmute it stops in 1 sec. ???
I also want the show to continue when my I Phone screen saver shuts the screen down after 1-2 minutes ?? Please help
This will be easy I hope to fix. So, just like the previous issues from Terrance Betthauser and Emanuel. Also, in my scenario today 12/11/2021, video and sound not synchronized, Video stops starts along with audio out of synch, and in my case after logging in to watch the live feed, I started getting multiple tabs opening (4-plus) using Crome and Edge, go figure. mike woolums, (m.woolumm@@live.com)
Unable to unmute in Pale Moon Browser and does not work at all in Firefox, only works in Brave Browser.
Video runs, but no chat?
Help! I can’t get the Chat to populate in either Firefox or Chrome. All I get is the spinning wheel in the Chat box. I’ve got the video & audio just fine.