Each Friday and Saturday, watch behind the scenes as Kim records the show. Here are some of the most common problems, along with fixes you can try.
Problem: The video isn’t playing but the chat loads.
Solution: First, try refreshing the page. If that doesn’t work, clear your cookies and cache. If that doesn’t work, try an incognito window or switch to another browser.
Problem: There’s a spinning wheel in the player.
Solution: This is usually the video buffering. Clear your cookies and cache, then select a lower bitrate. To do that, click the gear icon, select quality, then choose 480p or 180p. If your video still won’t load, reboot your device and reset your modem/router. Click here for directions on how to do a proper reboot.
Problem: The video is playing, but there’s no sound.
Solution: The player is muted by default. To unmute, click the player and hit the speaker icon.
Problem: I can’t stop the chat alert sound.
Solution: You can disable the chat alert sounds by clicking the green device icon in the chat next to where you type a message. Select “Disable notifications.”
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