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7 replies, 2 voices Last updated by KimKomando 3 years, 2 months ago
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    • #43487

      Sandy Landers
      Participant
      @sbldezynr

      My AOL accounts which I deleted and tried to re-add are unrecognizable when trying to add a new account in my iMac mail.
      In the past it asked for a password and it wouldn’t accept it. The password works when I go directly into AOL Mail. I do get my emails on my iPhone but now my iMac.
      Please, HELP!!
      Thanks.
      Sandy Landers

    • #43488

      KimKomando
      Keymaster
      @KimKomando

      Hi Sandy,

      Let’s check the settings. First, launch Mail. Go to the Mail menu and select Preferences. Click the Accounts tab in the Preferences window and choose your AOL email account from the left panel. Go to the Account Information tab and check your AOL email address for any errors. To make a correction, select the Email Address drop-down arrow and choose Edit Email Address. Double-click either your full name or email address, edit the information and then select OK.

      Now, Go to the Mail menu and select Preferences. Select the Accounts tab and choose the AOL email account you are having problems with from the left panel. Click the Server Settings tab. Confirm that the Outgoing Mail Account drop-down menu is set to the AOL server. If not, select AOL in the drop-down menu.

      Let me know if this helps you out!

    • #43526

      Sandy Landers
      Participant
      @sbldezynr

      Hi Kim,
      Thanks for responding to my problem. I am not able to do what you recommended since I already deleted my AOL accounts on my iMac. When I tried to add a new account and put in the removed email address with my password I get a pop up that says “Unable to verify account name and password.” The email address and password work fine when I go to AOL.com/Mail online and log on there. Any other suggestions? Thanks, Sandy

    • #43528

      KimKomando
      Keymaster
      @KimKomando

      Hi Sandy,

      Before I dig deeper, please go to the AOL web site, access your account, and turn 2 Step Verification off to see if that helps.

    • #43543

      KimKomando
      Keymaster
      @KimKomando

      Hi Sandy,

      Just checking in on you seeing if that worked or not…

    • #43545

      Sandy Landers
      Participant
      @sbldezynr

      Hi Kim,
      Still trying to work on it. I’ve been locked out of my account and have to wait to try to get it set up and working
      Having trouble getting it to accept the generated password using 2 factor authorization.
      Sandy

    • #43549

      Sandy Landers
      Participant
      @sbldezynr

      Hi Kim,
      It’s finally working. I’m now able to send and receive my emails for my AOL accounts on my iMac. Now do I need to do the same thing on my iPad as well? Thank you so much for your help.
      Sandy

    • #43550

      KimKomando
      Keymaster
      @KimKomando

      Hi Sandy!

      Success! Glad to have helped you out!

      Kim 🙂

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