3 replies, 2 voices Last updated by TeamKomando:John 1 years, 5 months ago
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    • #55486

      Tom Baugher
      Member
      @Tomfootballhead80

      Hello, I have searched online and have not been able to find answers to solve this issue:
      About a year ago all of a sudden any USB connected type drive I cannot access the files. This also includes SD cards as well. I am running Windows 10 and I can see the connected drive but when I try to open the file(s) the first message I receive is “You don’t currently have permission to access this folder.” “Click Continue to permanently get access to this folder.”
      When I click Continue I get a second alert
      “You have been denied permission to access this folder.” “To gain access to this folder you will need to use the security tab.” The problem is there is no security tab.
      Any help would be appreciated

    • #55499

      TeamKomando:John
      Participant
      @264458

      Hello Tom,

      Do you experience the same issue if you connect any of the problematic USB drives to a second computer? If not then running a reset or re-install of your Operating System may be in order.

      It sounds like you are on a PC running Windows, unless you are running Pro and not Home you will not see the security tab.

    • #55555

      Tom Baugher
      Member
      @Tomfootballhead80

      The usb HD, Thumb drives and SD cards work fine on other laptops/PCs. I was really was hoping for a less destructive answer such as a regedit change or other setting vs trying to reset to factory setting. That means reinstalling all the other SW once that is accomplished. I also can’t locate the Office 2019 download file I am running but I do have the activation code.

    • #55585

      TeamKomando:John
      Participant
      @264458

      Hello Tom,

      Your Microsoft Office license should be bound to the email address you registered it with. If you would like to attempt to avoid re-installing your operating system you could attempt creating a new user profile first.

      You should also run an SFC scan to check the integrity of the operating system, you can tap or click here to see how.

      If SFC does not find anything, then try running DISM, tap or click here to see how.

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