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Doesn’t see new disk

Tagged: HP15, SSD, windows

3 replies, 2 voices Last updated by

TeamKomando:John 2 weeks, 1 days ago

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- August 21, 2024 at 1:13 pm #57916
  
  Michael Loots
  Participant
  @Michael485
  
  SSD went bad in HP15 laptop. Failed diagnostics. Replaced with same. Diagnostics sees it and tests okay. Trying to reload windows I can get the driver to load but can’t see the drive. Diskpart can’t see it either. Out of ideas.
- August 22, 2024 at 8:28 am #57917
  
  TeamKomando:John
  Participant
  @264458
  
  Hello Michael,
  
  I think you might be loading the wrong driver, does your laptop an 11th gen Intel processor, purchased around 2021?
  
  If so take a look here and here, for a couple of writeups regarding the issue you are facing.
  - August 22, 2024 at 3:53 pm #57921
    
    Michael Loots
    Participant
    @Michael485
    
    You’re absolutely correct. I forgot all about making that decision. I didn’t stop to think I bought the laptop used about 2 years ago and they had it for 6 months. Who knows how long the retailer had it. It’s loading up now. Thank you.
- August 22, 2024 at 4:10 pm #57925
  
  TeamKomando:John
  Participant
  @264458
  
  Woohoo, glad to hear things are sorted out. Thanks for returning to the Community forum to let us know it worked!
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