[Jerry McQueen]

When I select print it opens download window instead of going to printer. What has happened?

[TeamKomando:John]

Hello Jerry,

Are you on a Mac or PC and what exact steps are you taking to print? Once I get this information I can better assist you.

[Jerry McQueen]

running windows 10 on Lenova Thinkpad.
When I try to print attachemnts in email it now goes to file save window when I click print icon. How can I resolve this?

[TeamKomando:John]

If you use ctrl + P to print, a dialogue box should offer you a method of printing from a drop-down menu, you may have to click more printing options to switch between print to file or using your USB or network printer.

Are you using a client for checking your mail or are you visiting a website, and what web browser are you using.

[Rick]

Jerry, this helped me when I was having the same problem. I can’t reproduce it now but sure enough “print to file” was checked! This is all I can tell you though.

What should I do if Acrobat Reader DC is asking to save a file when a document is printed?
In case Acrobat Reader DC is prompting to save a file when you click Print, then click Advanced print dialog and deselect the Print to File option.

Note:

Make sure that you have selected a physical printer to print upon and not Adobe PDFXPS/Send note or any other virtual printer.
Print to File option was available on Print dialog itself until Acrobat 10.X versions.
https://helpx.adobe.com/reader/using/print-pdfs.html#why_can_t_i_print_my_document

[Author]

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