2 replies, 2 voices Last updated by cxrs01 5 months, 2 weeks ago
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    • #47964

      cxrs01
      Participant
      @cxrs01

      I recently subscribed to and installed Express VPN. I am now having a problem sending an email from a Windows 10 computer using Outlook 2010 through the Spectrum email system. I compose the email, hit send, and the email appears in the out box, but is never sent or transferred to the send box. I have tried installing the VPN on the computer and on my router with the same results. I can disconnect the VPN and the email automatically sends. I don’t have problems receiving emails and I can send emails

      I emailed Express VPN support and they suggested some fixes, all which didn’t work.

      Does anyone have any suggestions? Any help would be appreciated’

    • #47976

      TeamKomandoJeremy
      Keymaster
      @fakejeremy

      Did you follow the steps for split tunneling here. You can also log into their webmail when connected to the VPN and try sending from that. Let us know and we are happy to help.

    • #48621

      cxrs01
      Participant
      @cxrs01

      I have setup split tunneling for my email. I can now receive emails but can’t send emails. I am using Outlook 2010. I have an AT&T email account. When I try to send with the VPN connected, I will cause my AT&T User ID to be temporarily locked and I have to call AT&T to unlock or change my password. AT&T stated they see traffic coming from an unknown account and they blocked by Access ID. I am using the AT&T imap email with the incoming server set for port 993 and the outgoing port set for port 465 using SSL encryption.

      I have a router that is compatible with the Express VPN. I have configured another sub net behind my Spectrum modem. When I access this subnet, I also have the same issues. So far, I haven’t found a resolution to my problems. My AT&T user ID was locked out again last night. This is getting very frustrating and I am probably going to do away with the VPN.

      Thanks for your help.

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