1 reply, 2 voices Last updated by TeamKomando:John 3 years, 4 months ago
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    • #47521

      264546
      Member
      @264546

      I am locked out of my personal computer (a Dell laptop) for both the administrator and user accounts because I forgot my password.
      Any suggestions on how to get back into my laptop?
      Thank you
      Robert

    • #47529

      TeamKomando:John
      Participant
      @264458

      Hello 264546,

      I would first want to determine if you were using a Local account or an email address to log in, if it was an email account I would first attempt resetting the password here.

      Secondly if it is a true local account you can attempt using Windows 10 reinstall media to hack you way back into your account, click or tap here for more information.

      Your best bet is to perform a reset on the Windows 10 Operating System, while being sure to tell it to save your data.

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