5 replies, 2 voices Last updated by TeamKomando:John 3 years, 7 months ago
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    • #44912

      BetaGary
      Participant
      @BetaGary

      I don’t know if anyone else is having this problem, but I keep getting email that is addressed to a combination of 2 of my separate email addresses. I’m not sure how to word this without giving out my real addresses, but I’ll try using fictcious addresses. I hope I don’t confuse you too much.

      I have my main email address, gwsmith@att.net (not really mine)
      I also have my alternate address of betagary@gmail.com.
      But I keep getting email addressed to gwsmith@gmail.com, usually junk mail from SiriusXM and other marketing sites. The latest one I received was from DLZOffers <contact@dzlosurverys.com>, with a link to verify my account. I have emailed AT&T, Yahoo, Google, George W Smith (the real user of gwsmith@gmail.com), asking them how to stop receiving his email, but I haven’t received an answer from anyone. Has anyone else had this problem or any ideas to stop receiving them?

      Thanks,
      Gary aka Beta Gary

    • #44920

      TeamKomando:John
      Participant
      @264458

      Hello Beta Gary,

      Thanks for coming to to forums with your unique issue, first off I’d like you to run a test using a new email address that is completely out of the loop. If you send your example email gwsmith@gmail.com a test email from a your new test email address do you receive it? Send a couple of them and let us know your results.

      • #44925

        BetaGary
        Participant
        @BetaGary

        Hi John,

        First off, thanks for your help. I sent the test email to the real gmail address of the other party, not the fictitious gwsmith one, and I did receive it. But I also BCC’d it to myself, which I haven’t received yet. Very strange. Sometimes it takes a while to receive a BCC back to myself.

        This would be so much less confusing if I could post my real email address in here, but I don’t want to make it public, as I’m sure you can understand. I did send it to Kim Komando, since we are good friends, and she suggested I post it in the Q&A Forum.

        Well, I don’t know what happened to the BCC, but I never received it. So I sent another test without the BCC, and I also received that one.

        Thanks again,
        Gary

    • #44927

      TeamKomando:John
      Participant
      @264458

      Gary,

      Regarding the BCC aspect of not receiving what you sent, be sure to check “All Mail” as gmail will sometimes not show you these emails sent to yourself.

      From Google:
      To prevent clutter, Gmail doesn’t route messages that you send to your own alias (or to a group you belong to) to your inbox. You can find the message in Sent Mail or All Mail.

      Now that you have received your test that you sent to gwsmith@gmail.com you can get a copy of the original message headers, and run them through an analyzer to get some more information Microsoft has one as does mailheader.org. If you would like assistance analyzing the original message header you can send it to me in a private message.

    • #44928

      BetaGary
      Participant
      @BetaGary

      I’m not sure I’m doing this right. Am I supposed to take a screenshot of the header or copy the text, or what? every time I submit it says “No data”. I’ll try sending you a private message.

      Thanks,
      Gary

    • #44947

      TeamKomando:John
      Participant
      @264458

      Hello Gary,

      Thanks for sharing the email header, going over that message header it seems the owner of the gmail account is forwarding their email
      over to your own email address, the fact that you did not receive the password reset I triggered indicates this. You will have to send the user more
      emails regarding the issue and hopefully they take action. I would link them the following article. https://support.google.com/a/answer/2491924?hl=en

      Best of luck.

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