iPhone doing portrait movies

[, Ok]

Hi Jim,

Sorry for the delay on getting back with you on this one.

I am not sure I understand what is happening for you. I tested this out on my daughter’s iPhone 8 this morning (Android user here!). I recorded a video in landscape mode and stopped the recording while keeping the landscape orientation. I then turned the phone into a portrait orientation and checked out the video. The video was still in landscape format (wide screen) and was displayed like in the example below:

What is happening for you? If you can provide a little more detail or try wording it another way, that may help. If you want to send some screenshots or a screen capture, send it over to support@komando.com and I can get them there.

[Jim Davies]

I was recording something on the ground, so the phone was pointing downward. When I stopped the movie went from landscape to portrait

[Komando Community]

We tried this again with a phone in the office and found this can occur if you rotate during the recording. Try setting screen rotation on the device to lock before recording to prevent any unwanted rotations.