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iPhone Face I.D stoped working

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2 replies, 2 voices Last updated by rdlx1 2 weeks, 3 days ago
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    • April 9, 2024 at 11:23 am #57465

      rdlx1
      Participant
      @rdlx1

      This is RogerL. First time using Q+A Forum. My IPhone 13 Suddenly does not have a functioning Face ID. I have searched on-line, used Apple support, tried several searches using AI (Copilot, Perplexity, Gemini). None of the suggestions have enabled me to reset Face ID. MY iOS is 17.4.1.. Any suggestions? Thank you.

    • April 11, 2024 at 9:49 am #57472

      TeamKomando:John
      Participant
      @264458

      Hello rdlx1,

      Does your front-facing camera work to allow you to take pictures? Have you recently had the screen replaced or any work done on the phone?

      • April 11, 2024 at 12:13 pm #57474

        rdlx1
        Participant
        @rdlx1

        MY front camera works fine and I have had no work done on my phone. I have gone into
        Settings to reset Face ID, although the directions are pretty straight forward I have had no success and have stopped trying. I thought maybe as iOS 17 has been updated maybe that might have caused a glich. Thank you for your help.

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