4 replies, 1 voice Last updated by 259165 1 week, 2 days ago
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    • #41679

      Deb Chabert
      Participant
      @Deb Chabert

      I am unable to access my bank via internet. This has never happened before. I tried using my computer, cell phone, and tablet with all the same result. I am using an Arris Touchstone Data Gateway, but have had this internet for quite some time and have accessed the bank successfully before using this equipment. What do I do to resolve this?

    • #41681

      Komando Community
      Participant
      @KomandoCommunity

      The message you are getting, “IPS SENSOR TRIGGERED”, indicates some sort of firewall is setup. Since this is happening with all your devices, it may be configured on your modem/router (Arris Touchstone Data Gateway) unless you have some other hardware firewall or router connected to your network. The error seems to be specific to a FortiGate or Cisco firewall.

      If you just have the modem/router provided by your ISP, I would recommend reaching out to them for assistance.

      Are you using a VPN? That can also cause an issue with certain sites. In that case try connecting without the VPN. If the issue does not persist, contact your VPN provider and let them know your banks website is not working through the service.

    • #41682

      Deb Chabert
      Participant
      @Deb Chabert

      Thanks. I guess I’ll pursue help from Suddenlink … although, since Altice is now at the helm, there is NO customer service anymore! I guess what’s most confusing for me is that I’ve had the same equipent and configurations for many months, and never any problem accessing my bank account at least 5 – 6 times a week. I do run the Malware Bytes Premium 4.0.4, updating daily, so not sure if there’s something different there. I only know that nothing else triggers this IPS Sensor excep my bank account (I can easily access other financial insttutions).

    • #41687

      Komando Community
      Participant
      @KomandoCommunity

      Let us know what you find out was causing this. It may help someone out in the future!

      • #44029

        259165
        Participant
        @259165

        Deb, sorry to hear your having trouble but have to agree with Kim, the ips sensor means Intrusion Prevention Sensor and is a term Cisco started using years back. A lot of the banking systems are on Cisco security and at this point you may not know exactly what triggered the sensor something has and so the banking system is locking you out as a form of security. One of Kim’s sponsors Glasswire has a very intensive look at everything going on with your system and gives you a full 7 day trial. If you ran that it will probably give you a good indication what the Cisco security system has detected coming from your computer. So you can see it does not matter that you have had same configurations and equipment for several months because you probably just recently contracted this offender and just have not found it so you can eradicate it. May not even be something harmful to you in the normal sense but a spying type violator that would cause banks a lot of trouble if allowed in. Another utility we have used for years is HitMan Pro It will give you a good second opinion and a place to start. Good Luck.

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