3 replies, 2 voices Last updated by  Komando Community 4 days, 13 hours ago
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    Replies
  • #41679

    Deb Chabert
    Participant
    @Deb Chabert

    I am unable to access my bank via internet. This has never happened before. I tried using my computer, cell phone, and tablet with all the same result. I am using an Arris Touchstone Data Gateway, but have had this internet for quite some time and have accessed the bank successfully before using this equipment. What do I do to resolve this?

  • #41681

    Komando Community
    Participant
    @KomandoCommunity

    The message you are getting, “IPS SENSOR TRIGGERED”, indicates some sort of firewall is setup. Since this is happening with all your devices, it may be configured on your modem/router (Arris Touchstone Data Gateway) unless you have some other hardware firewall or router connected to your network. The error seems to be specific to a FortiGate or Cisco firewall.

    If you just have the modem/router provided by your ISP, I would recommend reaching out to them for assistance.

    Are you using a VPN? That can also cause an issue with certain sites. In that case try connecting without the VPN. If the issue does not persist, contact your VPN provider and let them know your banks website is not working through the service.

  • #41682

    Deb Chabert
    Participant
    @Deb Chabert

    Thanks. I guess I’ll pursue help from Suddenlink … although, since Altice is now at the helm, there is NO customer service anymore! I guess what’s most confusing for me is that I’ve had the same equipent and configurations for many months, and never any problem accessing my bank account at least 5 – 6 times a week. I do run the Malware Bytes Premium 4.0.4, updating daily, so not sure if there’s something different there. I only know that nothing else triggers this IPS Sensor excep my bank account (I can easily access other financial insttutions).

  • #41687

    Komando Community
    Participant
    @KomandoCommunity

    Let us know what you find out was causing this. It may help someone out in the future!

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