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Locked out of I Phone need advice
My brother, a pastor, had a stroke a few weeks ago and cannot recall his 6 digit I phone code. He says he did not set up fingerprint or face ID. Is there a way to reset the passcode? If so, how? If we do a phone reset does he lose all his texts voicemails pictures etc?
He does not remember his apple ID or password? Is there a way to find that?
If we get a new iphone should we keep the same number? What are the pros and cons of keeping the same number or getting a new phone number? If we put his SIM card in a new I phone does he lose everything on old phone? Does old phone essentially become no good?
How many tries do we get to try an incorrect passcode? Will we eventually run out of chances to try a passcode ? I am praying maybe with time he will remember the code but not sure that is realistic. He thinks it’s a pattern that is meaningful more than the numbers themselves. Coukd AI somehow look at a photo of his homescreen and pick out the pattern? How would we try that!
If i get him a new phone should we just start new with a new phone number, apple ID etc?
Does anyone know if Apple has any sales or grants to help in this sort of situation?
I am trying to help him, but I am very basic in my own technology skills so any advice, presented at a basic level would be appreciated.
Thank you in advance for any help and prayers for my brother.
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3 Replies
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Hi Tiff! I am posting this link to anyone who wants to follow this conversation in another group, where I responded earlier. Regards
https://community.komando.com/groups/iphone-users-only/activity/
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Update: By a little gift from God today my brother remembered his password! There are one million combinations of a six digit code with 10 numbers and he suddenly remembered a pattern and that maybe it ended in 00. Luckily I was writing down the sequence he tried so we know it! I was able to see his Apple email address on his phone, so I assume we can just put in forgot password when we need that. We were just about to leave to go buy a new phone when we decided to try some codes on the current one and he got it correct on the first try.
Apple did offer to reset the phone for free, but he would have lost everything. Also, had we had proof of purchase they were going to help us get a new phone. I also Learned that moving the SIM card to a new phone was not really an option because the new phone would be tied to a device we were locked out of so IMessage and FaceTime would not have been available.
Thank you again for taking the time to help a stranger! When he got the code correct we were the happiest we have been since his stroke on July 4th. It felt so great for him to get a victory.
Enjoy your day.
TS
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Thank you so much for the update. This absolutely made my day!
What an incredible blessing that your brother remembered his passcode. After everything he’s been through since his stroke, that must have felt like a huge victory for both of you. I’m so happy to hear you were able to get back into the phone without having to erase it.
Thank you, too, for sharing what you learned from Apple. I’m sure that information will help others facing a similar situation.
Now that you’re back in, I’d recommend taking a few minutes to do a few important things while everything is accessible:
- Make sure he knows his Apple Account email address and reset the password if needed.
- Add a trusted phone number and, if possible, a recovery contact.
- Turn on iCloud Backup (or create a computer backup) so his photos, messages, and other important data are protected.
- Consider enabling Face ID if his device supports it. That can make it much easier for him to access his phone in the future.
Please tell your brother that I’m wishing him continued healing and recovery. I hope this was the first of many victories he’ll have in the weeks and months ahead.
Thank you again for taking the time to write back. It was very kind of you, and I’m genuinely glad everything worked out.
Take care, and all the best to both of you.
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