1 reply, 2 voices Last updated by TeamKomando:John 2 years, 5 months ago
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    • #52017

      Norman Harris
      @Norman Harris

      I cannot get into my Smart Life Account. Smart Life is the massive app that controls a lot of smart switches and plugs. Alexa and Google still access devices on it but I cannot get in since some updates. You have to agree to a User Agreement and Privacy Policy then log in. You try to log in and neither Samsung nor Google remembers your password and none work. If you used a phone number and try to reset password, you simply get country/region not supported. This Tuya Smart Life is in virtually every smart switch and plug you buy . Modifications appear on Globe Smart Bulbs and I have a Larkey Smart IR Hub. The technical support at Volcano {how do they have the different names} sent the following—Dear Sir/Madam,

      I hope you have a good day!
      we are sorry for your inconvenience. In response to the stricter data protection and localization principles in countries and/or regions around the world, Tuya has restricted cross-regional access. After this restriction, Tuya products and/or services cannot be cross-regional. At the same time, the cross-regional access and transmission of voice services such as google/alexa will also be restricted.
      Thank you for your understanding and support. Has anyone else had challenges with Tuya Smart Life and any great suggestions?

    • #52039


      Hello Norman,

      Tuya Smart and Smart Life are two different apps, you may be trying to use the wrong app. Tap or click here for Smart life, tap or click here for Tuya Smart.

      Try logging in or resetting your account with the smart life app and let us know how it goes.

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