Q&A Forum > Computer Help > Mail app win 10 Start a new discussion 1 reply, 2 voices Last updated by TeamKomando:John 1 year, 1 month ago Viewing 1 reply thread Author Replies April 22, 2022 at 5:06 am #53028 JoEtta HertelParticipant @JHertel I’ve switched from Office 365 Outlook to the mail app in win 10. It has stopped down loading images – all boxes are checked on my email that this should happen, however, it’s not! I’m at a loss as to what else I should do. Can you help please!! JoEtta Hertel April 25, 2022 at 10:37 am #53044 TeamKomando:JohnParticipant @264458 Hello JoEtta Hertel, Two things you will need to check. Settings (gear icon) > Reading pane > External content > Automatically download external images and style formats except S/MIME Mail = ON Settings> Account> Change mailbox Sync Settings> Uncheck ” Always download full message and Internet images” close the program and then launch it again, let us know how it goes. Author Replies Viewing 1 reply thread You must be a Komando Community member to reply to this post. Sign up or log in. Log In Username: Password: Keep me signed in Log In