[Norma Sanford]

Yesterday I changed my Microsoft password. Now I’m getting no emails. I didn’t change my email address. What did I do wrong?

[TeamKomando:John]

Hello Norma,

Did you update your mail app with the new password?

Where did you change your password and where are you no longer receiving email?

[Norma Sanford]

I tried to update mail app but couldn’t.

I changed my password at Microsoft. I’m not getting email at gr6cr6@outlook.com

[Norma Sanford]

John, I’m sorry but I don’t understand your question. Would you reword it for me?

[TeamKomando:John]

Where are you no longer receiving emails? On what device, is it a phone a Mac or a PC? And are you using a mail client such as Outlook, Samsung mail or Apple mail, or even windows mail app?

[Norma Sanford]

Email is on a PC and is outlook.com.

[TeamKomando:John]

Hello Norma,

When you log into outlook.com by visiting it in a web browser such as Google Chrome, Firefox, Opera or Safari, do you see any new email?

If so then it sounds like you will need to update your password on your PC’s mail client, are you using the Outlook application or are you using Windows Mail? Once I have this information, I can direct you to update the password on your mail client if you are using one.

[Author]

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