6 replies, 2 voices Last updated by TeamKomando:John 5 months, 1 week ago
Viewing 4 reply threads
  • Author
    Replies
    • #56652

      Norma Sanford
      Participant
      @nls

      Yesterday I changed my Microsoft password. Now I’m getting no emails. I didn’t change my email address. What did I do wrong?

    • #56657

      TeamKomando:John
      Participant
      @264458

      Hello Norma,

      Did you update your mail app with the new password?

      Where did you change your password and where are you no longer receiving email?

      • #56672

        Norma Sanford
        Participant
        @nls

        I tried to update mail app but couldn’t.

        I changed my password at Microsoft. I’m not getting email at gr6cr6@outlook.com

    • #56668

      Norma Sanford
      Participant
      @nls

      John, I’m sorry but I don’t understand your question. Would you reword it for me?

    • #56669

      TeamKomando:John
      Participant
      @264458

      Where are you no longer receiving emails? On what device, is it a phone a Mac or a PC? And are you using a mail client such as Outlook, Samsung mail or Apple mail, or even windows mail app?

      • #56673

        Norma Sanford
        Participant
        @nls

        Email is on a PC and is outlook.com.

    • #56676

      TeamKomando:John
      Participant
      @264458

      Hello Norma,

      When you log into outlook.com by visiting it in a web browser such as Google Chrome, Firefox, Opera or Safari, do you see any new email?

      If so then it sounds like you will need to update your password on your PC’s mail client, are you using the Outlook application or are you using Windows Mail? Once I have this information, I can direct you to update the password on your mail client if you are using one.

Viewing 4 reply threads

You must be a Komando Community member to reply to this post. Sign up or log in.