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4 replies, 3 voices Last updated by Karey 1 week, 4 days ago
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    • #43210

      Karey
      Participant
      @Karey

      Hi, We recently lost my dad. My 87-year old mom is getting a caller ID display on her cordless phone Comcast landline with my father’s name. We found a minimum of 3 calls which display my dad’s name when scrolling through past calls. I have my father’s cell phone, so we don’t know where this is coming from. As you can imagine, it is extremely upsetting. Can you advise how to find source of these calls? I have not called Comcast yet. I truly appreciate any assistance you can give. We took photos of the displays with dates.
      Many thanks,
      Karey

    • #43212

      TeamKomando:John
      Participant
      @264458

      Aside from porting your number over to google voice and enabling call screening the only option is to work with the telephone provider. Sometimes telephone companies can trace spoof calls back to their origin. This can be a timely process and does not always provide results. Your best bet would be to have her block that number all together as it seems she is being targeted.

      Information on Caller ID spoofing – https://www.fcc.gov/consumers/guides/spoofing-and-caller-id

      Google voice call screening – https://support.google.com/voice/answer/9262934?co=GENIE.Platform%3DDesktop&hl=en

    • #43215

      KimKomando
      Keymaster
      @KimKomando

      Hi Karey,

      John gave you some excellent tips. It’s sad that someone is spoofing your father’s number like that and you have my sympathies for your loss. 🙁

      One more thing that I would add is doing a factory reset on the cordless phone to erase any number in its directory and memory. Typically, in the Menu/Select option on the handset, there is an option to Delete All CID (caller ID) and saved phone numbers in the directory.

      This way, if calls do come through again, maybe Mom won’t see Dad’s name as perhaps he/she saved an entry using more than his cell phone number associated with your Dad’s name.

      Hope this helps you out,
      Kim

      P.S. If there is a voice mail greeting of your Dad that you would like to save, let me know. We can help you do that whereby we call the number, save the file on our studio computers, and send it to you. No charge, by the way.

    • #43253

      Karey
      Participant
      @Karey

      Thank you both so much for the valuable advice.

      Kim, you have a heart of gold asking about a vm greeting with my dad’s voice. They removed their answering machine awhile ago, but I do have my dad’s cell phone, and his messages in my own voicemail. I haven’t had the courage to listen yet. . . .

      I will follow up to let you both know the outcome of our efforts.

      You have my gratitude,
      Karey

    • #43343

      Karey
      Participant
      @Karey

      FOLLOW-UP: Here is the source of the call using my father’s name – We looked at the information on the cordless phone in preparation for looking at the Comcast records first. The calls came from my mom’s cell. She was testing to see if the house phone worked. The calls displayed my dad’s name because the account was a business account, still in his name. WOW! What a relief! We are now calling cell provider to change the name on the account to my mom’s. Again, many thanks for your advice and generous offer to save voicemails. Karey

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