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  • Mystery Phone!

    Posted by Lynda B on December 2, 2021 at 6:57 pm

    How would someone be able to ADD an “unauthorized” phone to our cell phone account???!!! There should only be two devices on our acct, but there are 3 and I do not recognize the phone number! I looked today to check on the paperwork from the transaction of yesterday, exchanging phones, and found it!

    I know I need to talk to a Supervisor, but… it takes sometimes 1 hr before someone answers, or calls you back. I understand there are different levels(or hoops!) that you go through when you call. Level 1, 2 and 3! 3 being the more experienced. So again you spend much time-repeating what you need to have done–very frustrating! I understand “everyone” is short of help, but if I could just bypass the other levels and go directly to–Supervisor-that would be -great!

    Any suggestions, or advice would be greatly appreciated!
    Thanks
    Lynda B

    Lynda B replied 3 years, 2 months ago 1 Member · 1 Reply
  • 1 Reply
  • Lynda B

    Member
    December 3, 2021 at 11:10 am

    MYSTERY SOLVED! WHEW! ERROR ON T-MO!

    Lynda

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