2 replies, 2 voices Last updated by Jim Thompson 1 year, 6 months ago
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    • #54154

      Jim Thompson
      Participant
      @Jim75482

      This started about 4 months ago on my Pixel 4a for no known reason. When I get a text message the phone would give absolutely NO indication of a new message — NO sound and NO icon at the top of the screen! I tried everything I could think of and nothing helped.
      I then decided to upgrade to a Pixel 6a thinking that might solve the problem. The same exact thing was happening on the 6a, except that now I usually get an icon at the top of the screen (but still NO sound). Other app notifications make sound like normal — just not incoming texts.
      I spent over one and a half hours on the phone working with Google Customer Service trying every conceivable combination of settings and in the end, they said to do a factory reset — which is not an acceptable answer to me.
      So I today upgraded to Android 13 hoping that would help. Nope. Still no sound from incoming texts. Somebody, please tell me what to do so I will KNOW when a text message arrives. Thanks in advance.

    • #54214

      TeamKomando:John
      Participant
      @264458

      Hello Jim,

      Check this setting I found it by going to messages>settings>notifications>tap the words “incoming messages”>advanced>sound. I suspect you have the sound set to none.

      If that does not work, perform a backup of important data and then factory reset by doing the following.

      From a Home screen, swipe up to display all apps.
      Navigate: Settings. System. Reset options. …
      Tap. Erase all data (factory reset).
      Tap. Erase all data.
      Tap. Erase all data.

    • #54217

      Jim Thompson
      Participant
      @Jim75482

      John, Thank you so much! I spent another hour and a half on the phone with Google just this morning to absolutely no avail. Your first suggestion worked like a charm. It was a setting NEVER even mentioned by Google in the total of 3 hours on the phone with them. You made my day, and I deeply appreciate it. May God bless you. Jim

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