[Charles Harte]

I’m being outwitted by Norton Password Manager. I enter login sites, per what I think are the instructions, fill in the form, and expect that when I next go to that site I can click on the Norton icons and VOILA! It works.

But it doesn’t. Apparently I’m missing some step.

Please keep it simple. I’m a senior.

[TeamKomando:John]

Hello Charles,

Do you have the web browser extension installed? Tap or click here to get that installed.

[Charles Harte]

Thanks, John, but that much I’ve got. I get the password manager box during a login, add the user name and let the manager create a password, then save it. The next time I go to the login, clicking on the password icon adds the new password, but login fails.

I’m pretty sure this is an old guy operator error of some sort, but so far I’ve been outwitted.

Thanks for the response.

[Author]

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