6 replies, 2 voices Last updated by mikeeusa 4 hours, 45 minutes ago
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    • #53218

      mikeeusa
      Participant
      @mikeeusa

      Issue has come to light about 2 years ago when I took a peek at my Carbonite online backup and discovered that most of my financial and other legal files had not been backed up, some in over three years. Contacted Carbonite and they took control of my computer to investigate and after about 3 session said that it was the System Interrupts that were causing restarts in the backup engine and since they couldn’t find the cause or fix the situation I should consider a new computer.

      I also have noticed that a lot of my prgms have a type latency or buffering type issues and some of that I was laying on my internet (DSL, no other choice) till I started monitoring my Modem and actually saw my internet speed remain stable but my computer was having service interrupts which I believe are the cause of my prgm issue. It’s very noticeable on live streaming and the amount of buffering that I believe is caused by the interrupts much the same as my Carbonite issue, constant restarting.

      Right now the Task Manager is showing System Interrupts consistently in the top 8 of the Memory and CPU headings, none severe, but constantly popping the list.

      Currently have an HP desktop running Win10 that is set to do auto updates. Also have checked my drivers and they are all up to date. I have tried to find info and it is sparse and nothing has helped.

      While the computer is a few year old, it still runs basically good. Not ready to replace it though until I find this service interrupt problem, may be a simple fix but I am stuck. Ideas??

    • #53226

      TeamKomando:John
      Participant
      @264458

      Hello mikeusa,

      Thanks for visiting us on the forums, what is the make and model of your computer. Do you have any other programs installed that you do not use?

      Have you tried to uninstall and then re-install carbonite? Lastly, do you have an external hard drive if we wanted to back everything up and try a clean install of Windows 10?

    • #53239

      mikeeusa
      Participant
      @mikeeusa

      #1 It’s an HP Pavilian 20 all-in-one.
      #2 I use or have used all of the prgm’s that are installed and have cleaned up the drive a couple of times lately.
      #3 I and Carbonite support have reinstalled Carbonite at least 5 times if not more.
      #4 This was a Win 8 and then to Win 10 as an upgrade. Sincerely doubt that a clean install could be done since I have no disks and am on DSL, so downloading a clean version would be prohibitive.

      will be around for next 30 minutes and then will be gone for rest of today, will check back in AM.

    • #53240

      TeamKomando:John
      Participant
      @264458

      Hey Mike,

      That machine is almost 9 years old, I don’t think it even meets system requirements for carbonite. I recommend replacing it as soon as possible. The processor in there is a 3rd gen Intel, they are currently on the 12th Generation.

      If you are hesitant about upgrading you can tap or click here for a tutorial on performing a clean install of Windows. DSL should be able to create the USB bootable media within about an hour or two.

    • #53247

      mikeeusa
      Participant
      @mikeeusa

      So you have no info about system interrupts, which is my question and concern???
      Carbonite has REPEATEDLY told me that the guts of this machine is NOT the issue and they have been looking inside of it quit a few times.

      I am at a loss to tell people that supposed ‘techies’ cannot or will not explain what a system interrupt is nor what to look for to try to fix it. All I get is ‘replace the machine! and as soon as possible!!’ when in reality it may be an offending prgm or bug inside an upgraded version of Win10. Been working with computers since 1965 and I guess I just cannot force myself to evolve into this new generation of replacement repair, ‘don’t know what’s wrong with it so we’ll just replace it (or a part) and cross or fingers’.

      Someday, someone will tell me what a system interrupt is and what may cause it and then I can make a more intelligent decision rather than submit to the current diagnosis and repair philosophy.

      Appreciate your time.

      The other philosophy that I cannot stand is Carbonite selling me a 3 year contract and then refusing to refund/prorate my money when the prgm fails to perform. That’s the ‘one dissatisfied person won’t really affect our bottom line’ theory. That’s it, I’m done.

    • #53254

      TeamKomando:John
      Participant
      @264458

      System Interrupts are a mechanism by which the hardware (or a background device) can notify the processor that something requires attention, could be USB transfer, disk transfer something like that; nothing to worry about.

      Even simply moving your mouse activates an interrupt, the Operating System see’s the interrupt which tells it that the mouse is being used and it must divert it’s attention to what the mouse is doing.

      If your old processor is struggling to keep up with newer software this can occur more often, the reason everyone is saying replace the machine is due to its age and it being more cost and time effective than solving the issue on the older machine.

      Performing a clean install of Windows is a shortcut in troubleshooting the software issues, as you start to reinstall all of your programs the culprit with either show it’s head once you install the software or the problem will correct itself due to the clean installation and not running an operating system that once was windows 8.

      Tap or click here for a thread on system interrupts from Microsoft.

      Tap or click here for more info on system interrupts on Wikipedia.

    • #53265

      mikeeusa
      Participant
      @mikeeusa

      Appreciate this response. This is what I was looking for; the explanation to my problem.
      I will look at the MS thread, but Wikipedia has become so much of a ‘woke’ cesspool I will skip it most likely. That’s sad how Wikipedia has allowed itself to be so mistrusted but that’s the society we live in.

      Will probably succumb to a new machine after win 11 has been out awhile and debugged as much as possible. Kids are urging me to go to Apple but at 75 I’ve got too much MS genes in my blood to go through another transfusion.

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