[David Maddox]

I have all Ubiquiti network equipment and cannot get into the network control network. I put in the correct name and password and then it prompts for 6 digit code? I was using Google Authenticator but it no longer works.
Does anyone know how to reach tech support?

[TeamKomando:John]

Hello David,

You can tap or click here for Ubiquiti support, if you let me know your Model number I can see what I can drum up.

Let us know how it goes.

[David Maddox]

Thank you John,
When I sign in I enter my valid NAME and Password and then prompted with

“Insert Two-Factor Authentication Token”

I have tried to use Google that worked in the past but does not any longer.

Model: CLOUD KEY GEN2
M/N: UCK-G2-PLUS

Thank you

[Ethan Camargo]

Hello David,
Not sure if I’m too late to answer this for you, but here is a website to turn off 2FA if you have back up codes. Scroll toward the middle of the page.
Go to https://account.ui.com, enter your username and password as usual, and when prompted for the 6 Digit Token, click on Reset 2FA instead.
https://help.ui.com/hc/en-us/articles/115012986607-How-to-Enable-Disable-Two-Factor-Authentication-2FA-#5

Hope this helps

[TeamKomando:John]

Hello David,

It really sounds like a factory reset of all of your Unifi equipment is in order.

[Author]

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