3 replies, 2 voices Last updated by TeamKomando:John 2 months, 2 weeks ago
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    • #50288

      David Maddox
      Member
      @Dmaddox

      I have all Ubiquiti network equipment and cannot get into the network control network. I put in the correct name and password and then it prompts for 6 digit code? I was using Google Authenticator but it no longer works.
      Does anyone know how to reach tech support?

    • #50314

      TeamKomando:John
      Participant
      @264458

      Hello David,

      You can tap or click here for Ubiquiti support, if you let me know your Model number I can see what I can drum up.

      Let us know how it goes.

    • #50338

      David Maddox
      Member
      @Dmaddox

      Thank you John,
      When I sign in I enter my valid NAME and Password and then prompted with

      “Insert Two-Factor Authentication Token”

      I have tried to use Google that worked in the past but does not any longer.

      Model: CLOUD KEY GEN2
      M/N: UCK-G2-PLUS

      Thank you

    • #50555

      TeamKomando:John
      Participant
      @264458

      Hello David,

      It really sounds like a factory reset of all of your Unifi equipment is in order.

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