[mark deweymjdbcc@gmail.com]

Dear Kim
In MArch 2020,I thought i need more streaming data for my new smart tv.
after a root canal i visited Verizon to inquire about more data.
A employee said i needed to buy 3 additional jetpack hotspots to achieve more data,
that what my 1 jetpack was giving
The employee said just pay the tax and your are all set.
IM at home and think i was taken,
i call Sprint,they off 100 mb for 60$ amonth
Thats what i wanted.
so i call Verizon,get the employee that sold me the 3 jetpacks.
They say,too bad,restocking fee is $600
So i call the verizon advocate,they dont even answer the phone
I NOW,write a YELP review, Verizon had it removed.
NOW,verizon calls,says return the product and we will cancel everything
I return everything
but the bill is still over 300$ a month
I have no product
yet i have 3, 2 year contracts that im paying for
with no product.
Verizon wont let me out of the deal
I spoke to a employee on the side,
and they said even Verizon wont let them out of a contract, infact
the employee was reported to the credit union for a bad contract,they couldnt/wouldnt resolve.
SO here im am, a 20 year customer of V,and I want out!
When you have time,please give me any advice or direction you can.
Im 65,disabled,and have a small SSI coming in
Thank you
Stay Safe
Mark Dewey

[Author]

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