3 replies, 2 voices Last updated by KimKomando 3 years, 10 months ago
Viewing 3 reply threads
  • Author
    Replies
    • #43783

      alimagoo
      Member
      @alimagoo

      I read from one of Kims newsletters (I believe) that ATT had sent correspondence requiring customers to upgrade their phones. I am a VZW customer and they have already gone through this nonsense. I was told in 2019 that to use my phone in Canada, as well as outside of Canada to phone Canada, which I do, that I would need to buy a new phone immediately to accommodate Canada’s change over to 4G. I had to do that. VZW disabled my phone so I could not phone in Canada or to Canada ( where I have family). I had a phone which has international capabilities which I had used for a few years, at least with no problem.

      VZW had warned customers in 2918 that the changes would not take effect until the end of 2019.
      But the changes did happen and I had to go and buy a new phone.

      Incidentally I have an older model 3g phone in Canada which I have used for years, which continues to work just fine in Canada and outside of Canada… so the change was not urgent..

      these companies should not be permitted to do this. I wish I could take Kims advice and go to another carrier, but this is the only carrier I could find where I do not need to pay roaming charges, as they have a special plan for us/canada.

    • #43803

      KimKomando
      Keymaster
      @KimKomando

      Hi Alice,

      That’s interesting when you are straddling two countries!

      As a general rule, phones that work on the Rogers network will work on AT&T and T-Mobile networks while Bell and Telus phones work on Sprint and Verizon. However, any phone that runs on a modern LTE network (most phones sold within the last four years) should work in the US on any carrier.

      Kim 🙂

    • #43808

      alimagoo
      Member
      @alimagoo

      Yes, the VZW phone I have now, which I was required to purchase to be on their international plan, pulls in Rogers, Telus, Bell and VZW when in Canada,depending on the closest tower. Works in USA with no problems ever.

      Thanks Kim.

      I Still don’t think VZW should have pulled that on its loyal customers. Disabling my phone so I had to purchase a new one. No notice. Even the techs were surprised, as well as store employees. They said it was supposed to be the end of the year before we had to change, but it was the beginning. I guess they needed their loyal customers’ money sooner rather than later. I spoke to Rogers and they said they could not figure out why the rush, as 4G is not even universal in Canada. And we have to look forward next to 5g. Sigh
      🙃🙄
      oh well.
      Thanks Kim
      As always
      Alice

    • #43817

      KimKomando
      Keymaster
      @KimKomando

      I agree with you Alice. Crappy customer service that’s for sure!

Viewing 3 reply threads

You must be a Komando Community member to reply to this post. Sign up or log in.