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Webroot popup message

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5 replies, 2 voices Last updated by TeamKomando:John 3 years, 7 months ago
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    • August 26, 2020 at 9:28 am #44918

      209672
      Participant
      @209672

      Webroot Secure Anywhere message pops up after durning on computer,
      don”t know why or how to stop it, could not find answer looking at webroot support site. I may have to call. Here is the message.
      “WEBFOOT SECUREANYWHERE,
      COMPONET INSTALLER REQUEST FAILED, PLEASE TRY AGAIN, IF THIS PROBLEM PERSISTS, PLEASE CONTACT SUPPORT”

    • August 26, 2020 at 9:52 am #44919

      TeamKomando:John
      Participant
      @264458

      Hello 209672,

      Thanks for using the forums, I suspect that you are using a Mac and may have recently upgraded to Catalina. Please have a look here for recommendations from Webroot.

    • August 26, 2020 at 11:15 am #44921

      209672
      Participant
      @209672

      Iam using Mac with operating system X EL CAPITAN

    • August 26, 2020 at 12:56 pm #44926

      TeamKomando:John
      Participant
      @264458

      Hello 209678,

      It looks like Webroot is no longer supporting OSX El Capitan. You could try to uninstall and reinstall Webroot to see if it will work. OSX El Capitan is no longer supported by Apple since October 2019, are you able to upgrade to something newer such as Sierra, High Sierra or Mojave? If you can let us know you Mac’s model number by doing the following we can determine which version of OSX you can upgrade to.

      1. Click the Apple icon in the top left corner of your Mac.
      2. This will bring up a drop-down menu. Pick the top option: About This Mac.
      3. Click on System Report (or on Macs running older operating systems, click on More Information).
      4. In the Hardware Overview you will see the Model Identifier.

    • August 27, 2020 at 8:36 pm #44940

      209672
      Participant
      @209672

      John, thanks for reading my question about Webroot,my Model identifier iMac14,1

      I was going to uninstall webroot and reinstall it, after downloading and printing the directions to uninstall, I tried to do so but ran into a problem.
      Steps listed are:1. Open Webroot SecureAnywhere.
      2. in the top left corner of screen, click Webroot SecureAnywhere.
      3. Select About SecureAnywhere.
      4. In the pop-up, click Uninstall Webroot SecureAnywhere.
      (that was my problem, NO Uninstall Webroot SecureAnywhere came up)

      If I can upgrade to Sierra, High Sierra or Mojave, that may help solve my problem since EL Capitan is no longer supported by Apple.

    • August 28, 2020 at 10:00 am #44946

      TeamKomando:John
      Participant
      @264458

      Hello 209672,

      Thanks for that info, according to Apple you can upgrade all the way to OSX Catalina. I highly recommend removing your current version of Webroot and then upgrade your operating system to the latest version. Then of course get the latest version of Webroot installed.

      Come back and let us know how the process went!

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