If you’re a victim of identity theft, you might have an incredibly tough time getting your accounts back. That’s true for Katy from Atlanta, Georgia, who says a hacker broke into an email she’s had for over a decade. The criminal changed her phone number for two-factor authentication, and when she reaches out to Google for help, all she hears are crickets.
Unfortunately, Google account recovery is difficult when the culprit changed the 2FA. At the same time, this may mean their phone was or is compromised. There’s still hope. I told Katy to partner with GetHuman.com, a firm that helps people recover their lost email accounts.