[billb40]

I am locked out of wi-fi on my iphone and ipad they both somehow lost connection and now are asking for me to log in with my password.The only problem is the only password I have turn out to be invalid. So I need need help finding out what to do. I am connect to wi-fi on my desktop.

[KimKomando]

Hi Bill,

You’d think that this would be an easy fix but it’s not. :/

Here’s what you need to do — log into the router and see what the password is. You can change the password while you’re in there too.

If you can tell me the make and model number of your router, I am happy to give you the steps to do reset your router and how to access the Wi-Fi setup screen.

Kim

[billb40]

It is a Century Link router model numberC1100T

[KimKomando]

Hi Bill,

What kind of desktop PC do you have? We can get the W-Fi password off it too?

[billb40]

I have a lenovo PC Kim

[TeamKomando:John]

Hello,

You could possibly use the following tutorials to determine your wireless password. Some wireless routers may have this printed on a sticker affixed to the device if you are renting them from your ISP. Additionally, if you are renting the equipment your ISP tech support would be able to assist with this if you call them.

Determine your wireless password, Windows 10 – https://support.microsoft.com/en-us/help/4023501/windows-find-wireless-network-password

Determine your wireless password, Mac OSX – https://www.softwarehow.com/find-wifi-password-mac/

[Walt]

Usually, the Wifi password is printed on the modem.

Walt

[billb40]

Thanks but that password does not work for some reason

[Walt]

Call the tech support for your cable provider. They will give you the password. Walt

[KimKomando]

Bill,

Did you try this on your Lenovo?

https://support.microsoft.com/en-us/help/4023501/windows-find-wireless-network-password

[billb40]

Yes but it did not show me the password. I have the password on the back of the Router but it does not work for some reason I have tried multiple Times and tried to be exact but no joy.

[KimKomando]

Hi Bill,

If you have the My CenturyLink app installed on your phone, this is the simplest way to change your WiFi password. In the app, go to the My Products page and select Change My WiFi Password near the bottom of the screen. Then just follow the instructions in the app!

If that does not work for you, take these steps.

One thing to know first. On the list below, you can simply log in to the Wireless Security menu and choose “Use Default.” This will change it back to the original one printed on the sticker on the side or bottom of your modem/router.

1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.

2. Open a web browser and type http://192.168.0.1 into the web address field.

3. Log in to your modem’s online settings interface (Modem GUI) using your Administrator Username and Administrator Password. Unless you have changed the default settings, you can find this information on the modem’s sticker. Note that these are different from your wireless SSID and security key.

4. Select “Wireless Setup.”

5. If given a choice in the left sidebar, select “2.4 GHz” or “5 GHz.” Don’t worry if you don’t see this option, as only some models have it.

6. Select “Wireless Security.”

7. Select the name of your wireless network (SSID). You can find the SSID printed on the modem’s sticker.

8. Your Security Type is printed on the modem’s sticker.
The Encryption Type should be set to “Both.”
If prompted to give the Authentication Type, choose “Open.”

9. To change your password, select “Use Custom Security Key/Passphrase” and type your new password into the box.

Hope this helps you out, Bill.
Kim

[Author]

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