4 replies, 2 voices Last updated by Ebaldwin001 3 years, 1 months ago
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    • #49130

      Ebaldwin001
      Participant
      @Ebaldwin001

      Hello,

      I have two questions. My friend has wi-fi and we use vpn through work and she keeps getting disconnected 5-8 times a day. She has hard wired a ethernet to her pc and it still is happening. Also, she has rebooted and reset the modem and still happening. She has 600 mbps download speeds. I don’t have the problems she has and I only have 200 mbps.

      This is what our IT Department said.

      All your devices may have internet but the VPN needs a good quality connection to stay connected. – she has 600 mbps.

      You can try to reboot the computer and also if possible if you daughters doesn’t’ mind, unplug the power to your internet modem router for 30 seconds and plug the power back in and try to connect again. it should come back in a few minutes and try the VPN again to see if it has a more stable connection. She has done all this and goes down 5-8 times a day.

      Do you need vpn for home internet service?

    • #49148

      TeamKomando:John
      Participant
      @264458

      Hello Ebaldwin001,

      This definitely sounds like a connection issue, if her modem/router is older than 2 years they should be replaced. If the equipment is newer than 2 years old or the issue still persists. I would get an ISP technician out to run a test on her connection coming from the street.

    • #49149

      Ebaldwin001
      Participant
      @Ebaldwin001

      her son and her daughter have no issues but they do not use VPN. There connection never drops. Could it be the PCs. Mine drops periodically but only from my work pc. Everything else stays connected.

    • #49361

      TeamKomando:John
      Participant
      @264458

      Hello Ebaldwin001,

      She should definitely get her IT department to take a look at her VPN settings, if everything works fine for her when the VPN is off (streaming etc) then it is something her IT department would need to address. I’m suspecting an inactivity timeout.

    • #49362

      Ebaldwin001
      Participant
      @Ebaldwin001

      thank you.

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