2 replies, 2 voices Last updated by TeamKomando:John 9 months, 3 weeks ago
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    • #56674

      Thom & Joanna Deane
      Participant
      @Catahoula Lou

      We have 2 printers at our home:
      Epson Workforce Pro WF-3820, connected to an older 64-bit Vostro 220 with Windows 10 Pro (updated) – via a blue ethernet cable
      HP OfficeJet Pro 8025e, connected to a newer 64-bit Dell Inspiron 3910 with Windows 11 (updated) – via WiFi

      An earlier HP printer consistently worked fine on the Vostro when we had Verizon, but then we changed to Spectrum due to pricing and poor Verizon internet reception at our rural location. Not going back to Verizon, as we are semi-retired.

      After switching to Spectrum, both current setups worked initially, but then both stopped working after a couple of weeks, and we can only sporadically print from the HP printer. I have repeatedly re-installed related software for both and re-configured(?) the WiFi and re-connected the ethernet cable numerous times.

      My wife found an article that says Spectrum does not provide a good working relationship for printing, although our internet for both computers works just fine.

      I believe it’s Spectrum causing the problems.

      I there a workaround I’m not aware of?

      Thanks!

    • #56675

      Thom & Joanna Deane
      Participant
      @Catahoula Lou

      I forgot to add that my wife can print from her iPhone.

      Just connected an A/B USB cable, was able to print a test page, but nothing else…

      Hello? Anybody out there?

    • #56697

      TeamKomando:John
      Participant
      @264458

      Hello, Thom & Joanna Deane.

      Your best bet is to unplug the printers power cables, and uninstall the HP printer software along with the Epson printer software on both computers. Now reboot your computers and make sure they are both up to date.

      Make sure both your computers and printers are on the same wireless network or if your PC’s are on a hardwire connection make sure your printers are on your primary wireless network and not a guest network.

      Download your printer’s drivers. & install them, if there is any issue with the software install and finding the printer then something is wrong with your network.

      HP Driver
      Epson Driver

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