Q&A Forum > > Reply To: Arris surfboard SB8200 modem – Solved! Start a new discussion May 4, 2021 at 1:19 pm #48940 TeamKomando:JohnParticipant @264458 Hello Diane, Glad to hear you were able to get the problem sorted, possibly performing a clean install of Windows 10 on your computer will get things sorted out.