3 replies, 2 voices Last updated by TeamKomando:John 1 week, 2 days ago
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    • #57238

      warndbqe
      Participant
      @warndbqe

      After update to 17 I could not print (Epson 4550) from my iPhone 13 Pro but could print from my iPad. My wife could print from her iPhone 13 PRO but not from her iPad. After contact with Norton and rebooting etc no solution. Looking at settings on devices I turned off Personal VPN on all devices but left VPN status on. Printing now from all devices but have to reboot printer first to print from my phone. Why do I have to turn off Personal VPN? Why was Personal VPN blocking communication with the printer? There were no issues before iOS 17 update series.

    • #57246

      TeamKomando:John
      Participant
      @264458

      Hello warndbqe,

      Have you updated the firmware on the printer?

      Tap or click here to see how to do it from an Apple or Windows workstation.

      • #57250

        warndbqe
        Participant
        @warndbqe

        Thank you for the reply. The printer firmware was current at the time. Checking the printer for updates was the suggestion from Apple.
        Can you explain the difference between VPN status (Norton Mobile Security) will connect on demand which is turned on and Private VPN which is now turned off?
        Thank you for you assistance.

    • #57255

      TeamKomando:John
      Participant
      @264458

      They are just two different VPN services, one is from Apple the other is from Norton.

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