iOs 17+ updates on 13 Pro and iPads. Printing problems Epson 4550.

3 replies, 2 voices Last updated by

TeamKomando:John 2 months, 2 weeks ago

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- February 9, 2024 at 9:52 am #57238
  
  warndbqe
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  @warndbqe
  
  After update to 17 I could not print (Epson 4550) from my iPhone 13 Pro but could print from my iPad. My wife could print from her iPhone 13 PRO but not from her iPad. After contact with Norton and rebooting etc no solution. Looking at settings on devices I turned off Personal VPN on all devices but left VPN status on. Printing now from all devices but have to reboot printer first to print from my phone. Why do I have to turn off Personal VPN? Why was Personal VPN blocking communication with the printer? There were no issues before iOS 17 update series.
- February 9, 2024 at 10:54 am #57246
  
  TeamKomando:John
  Participant
  @264458
  
  Hello warndbqe,
  
  Have you updated the firmware on the printer?
  
  Tap or click here to see how to do it from an Apple or Windows workstation.
  - February 11, 2024 at 12:50 pm #57250
    
    warndbqe
    Participant
    @warndbqe
    
    Thank you for the reply. The printer firmware was current at the time. Checking the printer for updates was the suggestion from Apple.
    Can you explain the difference between VPN status (Norton Mobile Security) will connect on demand which is turned on and Private VPN which is now turned off?
    Thank you for you assistance.
- February 16, 2024 at 9:22 am #57255
  
  TeamKomando:John
  Participant
  @264458
  
  They are just two different VPN services, one is from Apple the other is from Norton.
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