Thanks. I’ve tried each of those steps and am still having the same problem. I’m connected to the Internet, and the icon in the tray indicates I’m connected. I can use Firefox but can’t download and install ZoneAlarm or Thunderbird. I use PIA for VPN but can’t connect to it. I receive the same error message “check your internet connection.” At the HP website, HP can’t detect my computer model to check for updates. I still can’t access the Microsoft Store or SmartScreen or OneDrive. Any other suggestions? Thank you.