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    • #54484

      Sue Buch

      We are a small business with our Email going through Google Workspace. This was set up about 8 years or longer by an x-employee. Recently, our account was suspended due to “Google no longer supporting our current platform anymore” We need to upgrade to a newer version. Problem is that our administrator (an old employee) set it up, is no longer with our company, cannot be reached and Google Workspace won’t allow us to do anything. Our old employee was the administrator (Super Admin powers) and only that person can do anything. Getting ahold of a live person to help at Google Workspace is almost impossible.
      We have asked our host to keep the emails moving forward and not map them to Google Workspace, but we have lost all our old emails.
      I have tried to buy a new subscription, but Google Workspace won’t let me do that either because I have to cancel our old one and I don’t have the right to do that.
      As of right now, Google is keeping us from continuing our relationship due to an Administrator that no longer works for the company that we own.
      Our host (Blue Host) allowed us to send in documentation proving that we owned the company and had rights to be the Admin of Blue Host….but Google has not been able to help without the Administrator’s sign-on and password which we DO NOT HAVE. They suspended us and they have no path to help us get this resolved. Any suggestions?

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