Step two: Look at your upstream and downstream. If you aren’t getting the speeds you’re promised, it’s time to check your gadgets.
Step three: Check your modem and router. See how old they are.
Raymond rents those gadgets, so I explained that it’s best to buy them. Not only are you getting better gear, but you’ll also save money in the long run. Here’s more on that.
Let’s say your speed test reveals that you’re not getting the speed you’re paying for. At that point, it’s time to pick up the phone and proceed to the next phase in your game plan.
Step four: Call your ISP, explain your results and ask if there’s anything they can do to speed it up. If you ask to speak to the retention department, you might have more luck, since their whole goal is to keep you as a customer. If nobody can help you out, then it’s time to find a new provider.