[KimKomando]

Raymond from Dallas, Texas wants a new internet provider. He switched from AT&T to Spectrum, and now he wants to switch again because it’s not fast enough.

When your internet isn’t as fast as you want it to be, you should follow a few basic rules of thumb. Step one: Run a speed test. Head to speedtest.net or fast.com.

Good news: I wrote a whole article on this. Here are a few other ways to make sure you’re getting the speeds you’re buying.

Step two: Look at your upstream and downstream. If you aren’t getting the speeds you’re promised, it’s time to check your gadgets.

Step three: Check your modem and router. See how old they are.

Raymond rents those gadgets, so I explained that it’s best to buy them. Not only are you getting better gear, but you’ll also save money in the long run. Here’s more on that.

Let’s say your speed test reveals that you’re not getting the speed you’re paying for. At that point, it’s time to pick up the phone and proceed to the next phase in your game plan.

Step four: Call your ISP, explain your results and ask if there’s anything they can do to speed it up. If you ask to speak to the retention department, you might have more luck, since their whole goal is to keep you as a customer. If nobody can help you out, then it’s time to find a new provider.

Changing providers can be pretty stressful. Here’s one way to make the job easy.

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