1 reply, 2 voices Last updated by TeamKomandoJeremy 2 years, 11 months ago
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    • #49425


      Yesterday I got a email saying I was being a charged $398.98 renewal charge on Mcafee 360. Like a fool I called them to cancel the renewal and they said I have to cancel on line and they would talk me through it. I noticed the site they sent me to seem to have some control of my computer because the curser would move with out me using the mouse. Any I filled out the cancel form which include my name ,address ,birth date ,both my telephone numbers, and name of bank. and sent the form in. It said I cancelled the renew but on the phone they wanted me to check the bank on the computer to see if I got the refund. I said they was no way I would check the bank on the computer I was on. I felt they would get my sign in and bank password. They argued with me and I hung up on the phone and shut down the computer. When I signed back on the computer I ran the free C clean to get out any tracking stuff they may have put on the computer. WHAT I WANT TO KNOW IS THERE ANY THING ELSE I SHOULD DO TO THE COMPUTER BEFORE I SIGN IN TO MY BANK ACCOUNT. Please let me know what I should do. THANK YOU

      attached email
      ———- Original Message ———-
      From: Order Confirmation
      To: ———————-
      Date: 06/09/2021 9:59 AM
      Subject: Payment Receipt

      Dear Customer,

      Thank You for your payment. Your account has been debited with $398.99 for the Auto Renewable plan of your McAfee family. The charges might reflect within a few moments to 24 hours. For any query or assistance please reach out to us @ +1 (903) 403-1710 / +1 (903) 403-1710.

      Invoice Number –SUN62543J


      Issue Date

      Expiration Date



      McAfee Security 360 Plan

      June, 09, 2021

      June, 08, 2026



      PC Solution

      2950 Metro Dr #104, Bloomington, MN 55425, USA

      We are an associate of the Geek Squad.

    • #49466


      Roger, go through your installed programs and look to see if a remote desktop view was installed like teamviewer, gotoassist, splashtop etc., if so remove it. I would also run a scan of you computer using you current a/v and setup 2 factor authentication with your bank for sign in. Let us know if you need anything else.

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