8 replies, 2 voices Last updated by Lesley Zimmerman 7 months, 2 weeks ago
Viewing 6 reply threads
  • Author
    Replies
    • #51744

      Lesley Zimmerman
      Participant
      @lesleyzimmer

      Upgraded from LinkSys router to TP-Link Deco X60 mesh system. Works great except for not being able to stream any content from FoxNation.com. Can stream everything else including Netflix, Hulu, Fox News, Amazon Prime Video etc. FoxNation will not stream on my television or from my Android phone. Nor will it stream from any browser on my windows pc. Have approached FoxNation tech support – unable to help. Have tried changing the IP address, tried using either 2.4Ghz or 5Ghz networks – nothing. Have tried resetting the router, no change. Refuses to stream this one platform to any of my devices when this router is hooked up to my Rajant system. My devices show the circle gif going around endlessly and eventually comes up with error ‘No Internet Connection Available’. Yet there is a strong wifi signal (+speeds 50mbps down/20mbps up). Any thoughts/recommendations welcome!

    • #51745

      TeamKomando:John
      Participant
      @264458

      Hello Lesley,

      I would like to confirm you are not using any parental controls and I would also like to check to see what DNS you are currently using.

      From your Windows computer do the following: win key + r > type cmd hit enter > type ipconfig /all hit enter, you will get a list of IP addresses please let me know what it says under “DNS Servers”

      Once you get back to me I can better assist!

      • #51746

        Lesley Zimmerman
        Participant
        @lesleyzimmer

        Hi John,
        Okay, below is what is listed under DNS Servers:
        65.105.28.16
        65.105.29.16
        8.8.8.8

        And NO parental controls.

        Thank you!

    • #51747

      TeamKomando:John
      Participant
      @264458

      Hello Lesley,

      I believe I discovered your issue, your DNS server is not able to locate the IP address for foxnation.com

      I ran a DNS lookup using that DNS server and it returned only a time-out, then I ran it with a google DNS and was successful.

      You should update for Primary and secondary DNS from the TP-Link Deco app to the following, reboot everything then try streaming.

      Primary 8.8.8.8
      Secondary 8.8.4.4

      DNS lokup using the provided Verizon DNS server

      Address: 65.105.29.16

      > foxnation.com
      Server: [65.105.29.16]
      Address: 65.105.29.16

      DNS request timed out.
      timeout was 2 seconds.
      DNS request timed out.
      timeout was 2 seconds.
      DNS request timed out.
      timeout was 2 seconds.
      DNS request timed out.
      timeout was 2 seconds.
      *** Request to [65.105.29.16] timed-out

      Second attempt with Google DNS

      > foxnation.com
      Server: dns.google
      Address: 8.8.8.8

      Non-authoritative answer:
      Name: foxnation.com
      Addresses: 52.3.93.154
      54.209.236.153
      35.168.50.81

    • #51748

      Lesley Zimmerman
      Participant
      @lesleyzimmer

      Hi John,
      I changed the primary & secondary DNS as you specified in last msg, rebooted the router (all 3 units) and unfortunately foxnation will still not stream. Same thing as before, endlessly circling gif. Any other thoughts?

      Thanks,
      Lesley

    • #51779

      TeamKomando:John
      Participant
      @264458

      Quite a strange issue, after updating your DNS can you confirm doing the following is showing the new DNS servers.

      win key + r > type cmd hit inter > type ipconfig /all in the black window hit enter > locate DNS server IP addresses.

      If you do see the new DNS servers then can you test hardwiring your modem directly to a workstation then try to visit foxnation.com, this will require a reboot of the modem.

      • #51781

        Lesley Zimmerman
        Participant
        @lesleyzimmer

        Yes, I did reconfirm via the cmd window that the new DNS servers are in effect (8.8.8.8 & 8.8.8.4).

        So if I am understanding you correctly, I hardwired the ethernet cable coming from my Rajant internet tower to my desktop pc. After rebooting the system, my desktop pc struggled to find an internet connection. Connected briefly then disconnected. Seems to only produce an internet signal when connected to a router.

        *There is no “modem” connected to my Rajant internet system; it is a PoE (power over ethernet injector) connected to a tower mounted on the side of my house that receives a microwave signal from somewhere in Wickenburg. There is an CAT6 cable running from the PoE into the house which is what I connect to my router. Hope this makes sense.

        As a side note, I have been in contact with TP-Link and they advised me putting in the foxnation urls as whitelist items in the antivirus option. Did so but it did not make any difference. Again, I am able to go to the FoxNation website and navigate within it – just cannot stream any videos from it when using the TP-Link router. Problem is specific to videos streaming from the foxnation website or the foxnation app on Firestick.

    • #51839

      TeamKomando:John
      Participant
      @264458

      Hello Lesley,

      Happy 20222, now that I know more about your ISP. I wonder did someone from the ISP configure your TP-Link Deco router? I’m thinking it may be misconfigured if your last router was working fine with Foxnation.com. I have only worked with one of your kind of microwave antenna-based ISP’s once in the past and I had all kinds of crazy stuff happening when I replaced that user’s router I remember having to call the ISP for tech support and sure enough it required a special configuration.

      I recommend working directly with your ISP tech support, are you able to connect your old router for a test? You might even be able to log into the old router to determine any special settings you might need to enable or configure such as a static IP address from your ISP.

    • #51868

      Lesley Zimmerman
      Participant
      @lesleyzimmer

      Happy New Year to you too! Regarding configuration of the TP-Link deco router, I did the configuration myself. When I moved into this house, the old Linksys router was in use and I immediately recognized that its range and strength of signal was inadequate for the house, hence the acquisition of the new Deco router. When I spoke to the person in charge of the Rajant antenna he indicated no special router was needed. Since I last communicated with you I went ahead and returned the TP-Link Deco router. Purchased a Linksys AX6000 wifi 6 router but have yet to set it up. Hoping this does not do the same blacklisting as the TP-Link. Thank you for your suggestions re logging into the old router and checking its settings. Am currently using the old Linksys router again and it streams FoxNation w/o issue. Will look into the static IP address possibility when I set up the new router. Thank you again for all your help – really appreciate this forum and people like you willing to help with these issues.

Viewing 6 reply threads

You must be a Komando Community member to reply to this post. Sign up or log in.