[carob]

I have a Motorola Z2 Force Android 9 phone. I have always manually updated about 18 apps as the updates became available. However, for about 2 months now none of the updates work. The pending spin around the icon does not stop. The first week this started I cleared the cache of each icon and the update worked. But, that doesn’t help now. I have 23 GB unused space. Does anyone know how to fix this?

[TeamKomando:John]

Hello carob,

Have you cleared the cache for google play?

Clear cache & data from Google Play Services
Open your device’s Settings app.
Tap Apps & notifications. App info or See all apps.
Tap Google Play Services.
Tap Storage. Clear cache.
Tap Clear storage Clear all data. OK.

[carob]

Is there any danger that my phone would shut down by doing this? I don’t have access to another phone until tomorrow. If there’s any risk, then I will wait until tomorrow before trying this.

[TeamKomando:John]

No.

[carob]

Hi, John –
I did all you said except “clear the storage data”. I was afraid of losing irreplaceable files. So, of course the problem remained. However, after connecting to a WiFi, I was again able to update all of the Apps. And, I have been thankful that I followed Kim Komando’s advice to purchase Express VPN and iDrive. That kept me somewhat sane. And, I do appreciate your efforts on my behalf, John. Thank you.

[Author]

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