4 replies, 2 voices Last updated by carob 2 years, 3 months ago
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    • #52427

      carob
      Participant
      @carob

      I have a Motorola Z2 Force Android 9 phone. I have always manually updated about 18 apps as the updates became available. However, for about 2 months now none of the updates work. The pending spin around the icon does not stop. The first week this started I cleared the cache of each icon and the update worked. But, that doesn’t help now. I have 23 GB unused space. Does anyone know how to fix this?

    • #52432

      TeamKomando:John
      Participant
      @264458

      Hello carob,

      Have you cleared the cache for google play?

      Clear cache & data from Google Play Services
      Open your device’s Settings app.
      Tap Apps & notifications. App info or See all apps.
      Tap Google Play Services.
      Tap Storage. Clear cache.
      Tap Clear storage Clear all data. OK.

    • #52434

      carob
      Participant
      @carob

      Is there any danger that my phone would shut down by doing this? I don’t have access to another phone until tomorrow. If there’s any risk, then I will wait until tomorrow before trying this.

    • #52482

      TeamKomando:John
      Participant
      @264458

      No.

    • #52522

      carob
      Participant
      @carob

      Hi, John –
      I did all you said except “clear the storage data”. I was afraid of losing irreplaceable files. So, of course the problem remained. However, after connecting to a WiFi, I was again able to update all of the Apps. And, I have been thankful that I followed Kim Komando’s advice to purchase Express VPN and iDrive. That kept me somewhat sane. And, I do appreciate your efforts on my behalf, John. Thank you.

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