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7 replies, 2 voices Last updated by Billy Ballew 2 years, 1 months ago
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    • #53195

      Billy Ballew
      Member
      @BillyD523

      This is my 3rd Post, so far no replies. Windows 10 computer. I have Outlook set as default mail program, but Windows Mail is where all mail goes first as much as 2 days before Outlook receives the mail, Outlook some times not at all, even after “Send & Receive” in Outlook. If I delete account in Windows Mail, “NO” mail is received in Outlook until I add account back into Windows Mail.

    • #53196

      TeamKomando:John
      Participant
      @264458

      Hello Billy,

      We’ll get your sorted, what mail service provider are you using currently? Is this the only device connecting to this mail account?

      First backup Outlook data- Tap or click here to see how.
      Then backup Windows Mail data – Tap or click here to see how.

      Now you need to remove Windows Mail from your workstation.

      Open the Start menu in Windows.
      Click Settings.
      Click the Apps category.
      Click Mail and Calendar.
      Click Uninstall.

      Now create a new outlook profile. (doing this will leave your old one intact)

      In Outlook, select File > Account Settings > Manage Profiles
      Choose Show Profiles > Add.
      In the Profile Name box, type a name for the profile, and then choose OK.
      From the new profile, you will add a new mail account.

      Tap or click here to see how to switch between profiles.

      Once you let me know who your Mail Host is I can provide you with the correct IMAP settings to ensure you do not miss any emails, if you are missing any then you will have to verify your junk and spam settings.

      If you need to run any sanity checks to ensure Outlook is receiving email, do not install windows mail. Use the webmail client if your mail host provides one.

    • #53197

      Billy Ballew
      Member
      @BillyD523

      Email is from local phone company Windstream.net

    • #53198

      Billy Ballew
      Member
      @BillyD523

      Yes it is only computer reading the emails

    • #53199

      TeamKomando:John
      Participant
      @264458

      Incoming servers:
      imap.windstream.net
      port: (SSL) 993
      port:143

      Outgoing servers:
      smtp.windstream.net
      port: (SSL) 465
      port: 587

      Using these settings to configure your outlook mail client only will get you up and running, when filling the Username field use your entire email address.

    • #53200

      Billy Ballew
      Member
      @BillyD523

      When I create new profile, and add new account, will I be able to use my existing email or will I have create a new email address?

    • #53201

      TeamKomando:John
      Participant
      @264458

      Existing, and if you find any email missing due to using POP instead of IMAP then you can import them from your backup.

    • #53202

      Billy Ballew
      Member
      @BillyD523

      Will work on over the weekend, and check back if I have problems. Thanks for the guidance.

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