[Billy Ballew]

This is my 3rd Post, so far no replies. Windows 10 computer. I have Outlook set as default mail program, but Windows Mail is where all mail goes first as much as 2 days before Outlook receives the mail, Outlook some times not at all, even after “Send & Receive” in Outlook. If I delete account in Windows Mail, “NO” mail is received in Outlook until I add account back into Windows Mail.

[TeamKomando:John]

Hello Billy,

We’ll get your sorted, what mail service provider are you using currently? Is this the only device connecting to this mail account?

First backup Outlook data- Tap or click here to see how.
Then backup Windows Mail data – Tap or click here to see how.

Now you need to remove Windows Mail from your workstation.

Open the Start menu in Windows.
Click Settings.
Click the Apps category.
Click Mail and Calendar.
Click Uninstall.

Now create a new outlook profile. (doing this will leave your old one intact)

In Outlook, select File > Account Settings > Manage Profiles
Choose Show Profiles > Add.
In the Profile Name box, type a name for the profile, and then choose OK.
From the new profile, you will add a new mail account.

Tap or click here to see how to switch between profiles.

Once you let me know who your Mail Host is I can provide you with the correct IMAP settings to ensure you do not miss any emails, if you are missing any then you will have to verify your junk and spam settings.

If you need to run any sanity checks to ensure Outlook is receiving email, do not install windows mail. Use the webmail client if your mail host provides one.

[Billy Ballew]

Email is from local phone company Windstream.net

[Billy Ballew]

Yes it is only computer reading the emails

[TeamKomando:John]

Incoming servers:
imap.windstream.net
port: (SSL) 993
port:143

Outgoing servers:
smtp.windstream.net
port: (SSL) 465
port: 587

Using these settings to configure your outlook mail client only will get you up and running, when filling the Username field use your entire email address.

[Billy Ballew]

When I create new profile, and add new account, will I be able to use my existing email or will I have create a new email address?

[TeamKomando:John]

Existing, and if you find any email missing due to using POP instead of IMAP then you can import them from your backup.

[Billy Ballew]

Will work on over the weekend, and check back if I have problems. Thanks for the guidance.

[Author]

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