#44909

TeamKomando:John
Participant
@264458

Hello MerryC,

If you are able to boot into safe mode then download and install Malwarebytes Free, you should be able to remove the infection yourself. Alternatively if you have a backup from last month your best bet would be to perform a restore. You might even want to consider

If you take a look over here at malwaretips.com they will walk you through removing the infection. Essentially you will be booting Windows into safe mode and then running the Anti malware Software to clean up your machine. Safe mode is bare essentials environment that will not start any third party applications allowing you to remove the infection. If you were running a full version of Malware bytes this would have prevented the installation of the malicious software.