Hello Gary,

Thanks for visiting us on the forums, please click here for the driver/utility install on HP’s website. They do claim it works for Windows 10 64-Bit OS.

If that also does not work then I wonder which version of Windows 10 you are running, is it 32 or 64 bit? Hopefully, you are not using a device running Windows 10 RT or S mode. You can click here to see how to determine which version of Windows 10 you are running.

Additionally, keep in mind our partners over at Solve IQ can sort this out as well.

Come back and let us know the results, best of luck!